Subscription Benchmarks

Top Payment Decline Reasons for E-Commerce

Over 2,000 things can go wrong with a credit card transaction. How effective is your decline management strategy? Compare involuntary churn and payment recovery rates to find out.


These benchmarks demonstrate how e-commerce companies utilize options such as plan lengths and product mixes across a variety of segments. Our data also shows how different segments experience varying rates of churn.

Comprehensive benchmark data can help businesses make informed decisions. When critical decisions are guided by data, acquisition, retention, and revenue can increase significantly.